backend/src/controllers/Atendimentos.Controller.js

import { NotFoundError } from "../shared/errors/index.js";
import {
  fetchAtendimentoJson,
  salvarAtendimento,
  sincronizarProtocolosAbertos,
  sincronizarTodosProtocolosAbertos,
  sincronizarAtendimentoPorId,
  listarAtendimentos,
  obterAtendimento
} from "../services/atendimentosService.js";
import {
  avaliarAtendimento,
  avaliarPendentes,
  listarAvaliacoes,
  estatisticasAvaliacoes,
  listarSetores,
  rankingAtendentes
} from "../services/atendimentoAvaliacaoService.js";
import { gerarRelatorioNaoResolvidosPdf } from "../services/relatorioNaoResolvidosPdfService.js";
import { gerarRankingAtendentesPdf } from "../services/rankingAtendentesPdfService.js";
import { listarGoldenSet, salvarGoldenLabel, aceitarGoldenLabelComoIa } from "../services/atendimentoGoldenLabelService.js";
import { estruturarMensagem, montarUrlMidia } from "../utils/atendimentoFormat.js";
import { parseFiltrosAvaliacoes } from "../utils/atendimentoAvaliacaoFiltros.js";
import { config } from "../config/index.js";

export const AtendimentosController = {
  Ingerir: async function (req, res, next) {
    try {
      const { atendimento } = req.body;
      const result = await salvarAtendimento({ payload: atendimento });
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  IngerirUrl: async function (req, res, next) {
    try {
      const { url } = req.body;
      const payload = await fetchAtendimentoJson(url);
      const result = await salvarAtendimento({ payload, sourceUrl: url });
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  Sincronizar: async function (req, res, next) {
    try {
      const result = await sincronizarProtocolosAbertos(req.body);
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  SincronizarTudo: async function (req, res, next) {
    try {
      const result = await sincronizarTodosProtocolosAbertos(req.body);
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  Listar: async function (req, res, next) {
    try {
      const page = Math.max(1, Number(req.query.page) || 1);
      const pageSize = Math.min(100, Math.max(1, Number(req.query.pageSize) || 20));
      const setor = typeof req.query.setor === "string" && req.query.setor.trim() ? req.query.setor.trim() : undefined;
      const status = req.query.status !== undefined ? Number(req.query.status) : undefined;

      const result = await listarAtendimentos({
        page,
        pageSize,
        setor,
        status: Number.isInteger(status) ? status : undefined
      });
      res.json(result);
    } catch (err) {
      next(err);
    }
  },

  Obter: async function (req, res, next) {
    try {
      const atendimento = await obterAtendimento(req.params.id);
      if (!atendimento) throw new NotFoundError("atendimento_not_found");

      
      const mensagens = (atendimento.mensagens ?? [])
        .map((m) => {
          const { papel, autor, texto } = estruturarMensagem(m);
          if (!texto) return null;
          const transcricao = typeof m.Transcricao === "string" && m.Transcricao.trim() ? m.Transcricao.trim() : null;
          const transcricaoWhisper =
            typeof m.TranscricaoWhisper === "string" && m.TranscricaoWhisper.trim() ? m.TranscricaoWhisper.trim() : null;
          return {
            Id: m.Id,
            Papel: papel,
            Autor: autor,
            Texto: texto,
            Transcricao: transcricao,
            TranscricaoWhisper: transcricaoWhisper,
            Timestamp: m.Timestamp,
            Tipodemidia: m.Tipodemidia,
            Midia: m.Midia,
            MidiaUrl: montarUrlMidia(m, config.ifbot.mediaBaseUrl)
          };
        })
        .filter(Boolean);

      res.json({ ...atendimento.toJSON(), mensagens });
    } catch (err) {
      next(err);
    }
  },

  AvaliarPendentes: async function (req, res, next) {
    try {
      const result = await avaliarPendentes(req.body);
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  AvaliarUm: async function (req, res, next) {
    try {
      const result = await avaliarAtendimento(req.params.id);
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  SincronizarUm: async function (req, res, next) {
    try {
      const result = await sincronizarAtendimentoPorId(req.params.id);
      res.json({ ok: true, ...result });
    } catch (err) {
      next(err);
    }
  },

  ListarAvaliacoes: async function (req, res, next) {
    try {
      const page = Math.max(1, Number(req.query.page) || 1);
      const pageSize = Math.min(100, Math.max(1, Number(req.query.pageSize) || 20));
      const filtros = parseFiltrosAvaliacoes(req.query);

      const result = await listarAvaliacoes({ page, pageSize, ...filtros });
      res.json(result);
    } catch (err) {
      next(err);
    }
  },

  EstatisticasAvaliacoes: async function (req, res, next) {
    try {
      const filtros = parseFiltrosAvaliacoes(req.query);
      const result = await estatisticasAvaliacoes(filtros);
      res.json(result);
    } catch (err) {
      next(err);
    }
  },

  ListarSetoresAvaliacoes: async function (req, res, next) {
    try {
      const results = await listarSetores();
      res.json({ results });
    } catch (err) {
      next(err);
    }
  },

  RankingAtendentesAvaliacoes: async function (req, res, next) {
    try {
      const { setor, dataInicio, dataFim } = parseFiltrosAvaliacoes(req.query);
      const { resultados, metadados } = await rankingAtendentes({ setor, dataInicio, dataFim });
      res.json({ results: resultados, metadados });
    } catch (err) {
      next(err);
    }
  },

  GerarRelatorioRankingAtendentes: async function (req, res, next) {
    try {
      const { setor, dataInicio, dataFim } = parseFiltrosAvaliacoes(req.query);
      const { buffer } = await gerarRankingAtendentesPdf({ setor, dataInicio, dataFim });

      const dataArquivo = new Date().toISOString().slice(0, 10);
      res.setHeader("Content-Type", "application/pdf");
      res.setHeader("Content-Disposition", `attachment; filename="ranking-atendentes-${dataArquivo}.pdf"`);
      res.setHeader("Content-Length", buffer.length);
      res.send(buffer);
    } catch (err) {
      next(err);
    }
  },

  GerarRelatorioNaoResolvidos: async function (req, res, next) {
    try {
      const filtros = parseFiltrosAvaliacoes(req.query);
      const { buffer } = await gerarRelatorioNaoResolvidosPdf({ ...filtros, resolvido: "nao" });

      const dataArquivo = new Date().toISOString().slice(0, 10);
      res.setHeader("Content-Type", "application/pdf");
      res.setHeader("Content-Disposition", `attachment; filename="atendimentos-nao-resolvidos-${dataArquivo}.pdf"`);
      res.setHeader("Content-Length", buffer.length);
      res.send(buffer);
    } catch (err) {
      next(err);
    }
  },

  ListarGoldenSet: async function (req, res, next) {
    try {
      const status = typeof req.query.status === "string" && req.query.status.trim() ? req.query.status.trim() : undefined;
      const setor = typeof req.query.setor === "string" && req.query.setor.trim() ? req.query.setor.trim() : undefined;
      const results = await listarGoldenSet({ status, setor });
      res.json({ results });
    } catch (err) {
      next(err);
    }
  },

  SalvarGoldenLabel: async function (req, res, next) {
    try {
      const result = await salvarGoldenLabel(req.params.id, req.body);
      res.json(result);
    } catch (err) {
      next(err);
    }
  },

  AceitarGoldenLabel: async function (req, res, next) {
    try {
      const result = await aceitarGoldenLabelComoIa(req.params.id);
      res.json(result);
    } catch (err) {
      next(err);
    }
  }
};

export default AtendimentosController;